
FREQUENTLY
ASKED
QUESTIONS
Receive orders without doubts
1
IS OPEARL TRUSTWORTHY?
Opearl was founded in Doha in 2008. We have been honored to serve satisfied customers in Qatar and around the world ever since.
We specialize in designing and crafting authentic pearl jewelry.
We meticulously prepare orders and offer the option of cash on delivery in the domestic market.
We have a robust 14-day exchange and refund policy.
Opearl Qatar stands as a reliable online store.
2
WHERE IS YOUR SHOP?
Our kiosk is located in the lobby of Westin Doha Hotel & Spa, Salwa Road Fereej Bin Mahmoud, Doha, Qatar
3
WHAT'S YOUR OPENING TIME?
We open 9am-9pm daily.
4
ARE THEY REAL PEARLS?
Crafting and selling genuine pearl jewelry is at the heart of our business. Our collection primarily features freshwater pearl jewelry, in addition to Akoya pearls and South Sea Pearls.
We provide our customers with the assurance that their orders will match the descriptions provided on the product pages.
5
ARE THEY REAL GOLD AND SILVER?
Aligning products with their descriptions has become our self-imposed standard.
We guarantee that all descriptions accurately represent the actual products showcased on our website. If you encounter terms such as 18K gold or S925 Silver, you can be confident that you will receive exactly what is specified.
Opearl Qatar is committed to setting the industry standard for a secure and reliable e-commerce website in Qatar.
6
DO YOU PROVIDE INVOICE?
Yes, we do.
After you check out your order online, the invoice will be sent by email while we are preparing your order.
Hard copy of the invoice may not be sent out with delivery unless you explicitly request for it, as we strive to promote a greener planet Earth. You can always ask for an electronic invoice at any time later if you need it.
7
DO YOU PROVIDE CERTIFICATE FOR THE ITEMS?
We offer an authenticity guarantee for all our products at all times. Upon request, we can provide you with our 'Authenticity Guarantee Card' electronically or in printed form.
8
WILL THE PEARL QUALITY BE THE SAME AS SHOWN IN THE PHOTOS ON YOUR WEBSITE?
All the images on our eStore are captured from the actual products.
Our goal is to provide a 'What you see is what you get' experience. You can anticipate that your orders will match the quality shown on the website.
However, it's important to note that occasionally, minor differences in size or color may arise due to limitations in photography and display accuracy.
In the rarest of cases, if you're not satisfied, you can still request an exchange or refund within a 14-day period.
9
DELIVERY TIME IN QATAR?
'Same Day' or 'Next Day' delivery is expected for demestic orders within Qatar. You're encouraged to contact us in advance if an urgent delivery is needed.
10
DELIVERY CHARGE IN QATAR?
Delivery fee depends on order value and delivery location:
20QR (15km within Doha city) will be exempted if order value is over 200QR.
30QR (Up to 50km around Doha city) will be exempted if order value is over 300QR.
40QR (Anywhere outside Doha within Qatar ) will be exempted if order value is over 500QR.
The lowest fee will apply automatically when you check out your order on our website.
11
INTERNATIONAL DELIVERY TIME?
We use DHL Express for all international shipments. Delivery times vary by destination, but once your order is handed over to DHL, you’ll receive a tracking link with an estimated delivery date. You can then track your shipment directly through DHL.
12
SHIPPING COST FOR INTERNATIONAL ORDERS?
A flat rate of $50 applies to all international shipments via DHL Express. Shipping fees are waived for orders over $500, with free shipping automatically applied at checkout.
13
HOW DO YOU PACK ORDERS?
Orders will be nicely packed within Opearl's themed boxes and bags.
14
HOW DO I PLACE AN ORDER?
To place an order, you have two options:
1. Online Checkout
Add your items to the cart and complete your purchase directly on our website. The process is simple and guided step by step.
2. Manual Confirmation
Contact us via WebChat, WhatsApp, email, or phone to confirm your order manually.
15
CAN I EXCHANGE THE ORDER?
Yes, you can exchange or return them in 14 days.
16
WHAT PAYMENT OPTIONS ARE THERE?
1. Cash On Delivery (for cash payment in Qatari Riyals)
2. Credit Card Through PayPal (for online payment in US Dollar)
3. Bank Transfer (contact us if needed)
17
HOW DO I USE PROMO CODE?
Enter the correct promo code on the checkout page and click the 'Apply' button. If applicable, the discount will be applied automatically to the total amount.
18
YOUR QUESTION IS NOT COVERED?
We will address further topics once we gather additional questions from our esteemed customers. For the time being, please feel free to reach out to us directly with any inquiries.
You can find our contact details in the footer section below.
We sincerely appreciate your business.