Receive orders without doubts
IS OPEARL TRUSTWORTHY?
Opearl was founded in Doha in 2008. We have been honored to serve satisfied customers in Qatar and around the world ever since.
We specialize in designing and crafting authentic pearl jewelry.
We meticulously prepare orders and offer the option of cash on delivery in the domestic market.
We have a robust 14-day exchange and refund policy.
Opearl Qatar stands as a reliable online store.
WHERE IS YOUR SHOP?
Our physical store is in Chinese Market Center Al Ahli Sports Club D-ring road, Doha, Qatar.
ARE THEY REAL PEARLS?
Crafting and selling genuine pearl jewelry is at the heart of our business. Our collection primarily features freshwater pearl jewelry, in addition to Akoya pearls and South Sea Pearls.
We provide our customers with the assurance that their orders will match the descriptions provided on the product pages.
ARE THEY REAL GOLD AND SILVER?
Aligning products with their descriptions has become our self-imposed standard.
We guarantee that all descriptions accurately represent the actual products showcased on our website. If you encounter terms such as 18K gold or S925 Silver, you can be confident that you will receive exactly what is specified.
Opearl Qatar is committed to setting the industry standard for a secure and reliable e-commerce website in Qatar.
DO YOU PROVIDE INVOICE?
Yes, we do.
After you check out your order online, the invoice will be sent by email while we are preparing your order.
We don't send a hard copy of the invoice with delivery unless you request it, as we strive to promote a greener planet Earth.
DO YOU PROVIDE CERTIFICATE FOR THE ITEMS?
We offer an authenticity guarantee for all our products at all times. Upon request, we can provide you with our 'Authenticity Guarantee Card' electronically or in printed form.
WILL THE PEARL QUALITY BE THE SAME AS SHOWN IN THE PHOTOS ON YOUR WEBSITE?
All the images on our eStore are captured from the actual products.
Our goal is to provide a 'What you see is what you get' experience. You can anticipate that your orders will match the quality shown on the website.
However, it's important to note that occasionally, minor differences in size or color may arise due to limitations in photography and display accuracy.
In the rarest of cases, if you're not satisfied, you can still request an exchange or refund within a 14-day period.
DELIVERY TIME IN QATAR?
'Same Day' or 'Next Day' delivery is expected for demestic orders within Qatar. You're encouraged to contact us in advance if an urgent delivery is needed.
DELIVERY CHARGE IN QATAR?
Delivery fee depends on order value and delivery location:
20QR (15km within Doha city) will be exempted if order value is over 200QR.
30QR (Up to 50km around Doha city) will be exempted if order value is over 300QR.
40QR (Anywhere outside Doha within Qatar ) will be exempted if order value is over 500QR.
The lowest fee will apply automatically when you check out your order on our website.
INTERNATIONAL SHIPPING TIME?
8-15 working days using 'Standard Post'
2 - 7 working days using 'Express Post'.
INTERNATIONAL SHIPPING FEE?
20USD Standard Post
Free shipping applies for orders over 300USD.
50USD Express Post
Free shipping applies for orders over 500USD.
HOW DO YOU PACK ORDERS?
The approach to packaging will vary significantly between local delivery and international shipping.
1. In the case of local delivery in Qatar, orders will be nicely packed within Opearl's themed boxes and bags.
2. For international shipping, orders will be efficiently packed in sealed plastic bags before being placed into envelopes. This is due to the fact that all accessories are classified as restricted items for international shipping beyond Qatar's borders. Consequently, we are constrained to send them as letters rather than parcels.
HOW DO I PLACE AN ORDER?
To place an order, you have two options:
1. Self Online Checkout: Add the items to your cart and proceed to check out on our website. The process is straightforward, and you will be guided step by step.
2. Manual Confirmation: Contact us through WebChat, WhatsApp, Email, or phone to confirm your order manually.
CAN I EXCHANGE THE ORDER?
Yes, you can exchange or return them in 14 days.
WHAT PAYMENT OPTIONS ARE THERE?
1. Cash On Delivery (for cash payment in Qatari Riyals)
2. Credit Card Through PayPal (for online payment in US Dollar)
3. Bank Transfer (contact us if needed)
HOW DO I USE PROMO CODE?
Enter the correct promo code on the checkout page and click the 'Apply' button. If applicable, the discount will be applied automatically to the total amount.
WHAT IS OPEARL GIFT CARD?
An Opearl Gift Card is a prepaid stored-value money card designed for making purchases in our store. You purchase a card with a preloaded value, which can be spent by either you or the gift card recipient throughout Opearl's online store. This option is particularly convenient, allowing the recipient to personally select products they desire from our range.
Additionally, it functions as a savings program that you can leverage while shopping on our web-store. Opting for a higher-value card will lead to greater savings.
HOW DOES OPEARL GIFT CARD WORK?
After purchasing an Opearl Gift Card, an email will be sent to the recipient containing comprehensive information, such as the card's value, redemption code, and current balance. This card can be used multiple times and has no expiration date. If the balance on your Opearl Gift Card is insufficient for a purchase, you can supplement it with another payment method. Should you forget the balance at any point, you're welcome to request a balance check, and we'll gladly assist you.
YOUR QUESTION IS NOT COVERED?
We will address further topics once we gather additional questions from our esteemed customers. For the time being, please feel free to reach out to us directly with any inquiries.
You can find our contact details in the footer section below.
We sincerely appreciate your business.