FREQUENTLY ASKED QUESTIONS
You Ask, We Answer
CAN I TRUST YOUR STORE?
We always and will keep doing our best to gain trust from old and new customers. We have accept cash payment upon delivery. We've partnered with Shyft, a local delivery service for safe and fast order fulfillment to your door. We'll soon integrate world renowned payment gateways such as PayPal to assure your online payment safe. We also have solid 14 days refund policy. Opearl Jewelry is a trustworthy eStore.
ARE THEY REAL PEARLS?
We only sell real pearls in our store. We guarantee our customers receiving orders exactly same as description on the product page. To further secure your best shopping experience, we have enforced 14 days return policy to ourself to make sure a 100% customer satisfaction.
ARE THEY REAL GOLD AND SILVER?
We've been careful and serious when it comes to products description, we make sure all descriptions match the actual products across the website. When we use terms like 18K gold or S925 Silver, we mean it. We push ourself to become the most honest and safest pearl jewelry online Store in Qatar.
WILL THE ITEMS BE AS SAME AS SHOWN IN THE PICTURE?
All the pictures on our eStore are taken by actual products. You will receive the same quality of what you see on the website. By saying that, though, sometimes there might be very little difference on size or color due to display resolution. In the worst case if what you receive doesn't meet your satisfaction, you can still ask for exchange or refund in 14 days.
CAN I EXCHANGE ITEMS?
Yes, you can exchange them for good reason in 14 days.
WHEN DO YOU DELIVER ORDERS?
We delivery orders in 1-2 days upon receipt. Delivery time varies according to your preference of time. You may also contact us in advance in case an urgent delivery is needed.
WHERE IS YOUR SHOP LOCATION?
We've closed our front store during pandemic lockdown. By going online and focusing on our webStore we cut down the cost and return it to our value customers. We're working really hard to make sure your online shopping with us is pleasant: 1. We do home delivery all over Qatar and accept 'Cash On Delivery' so that you can touch and feel the item before payment. 2. We only use products photos taken with actual items by ourself so that what you see on-screen is what you'll get off-screen. 3. We also cover you 14 days refund period if you're not satisfied at what you've paid for.
HOW MUCH DO YOU CHARGE FOR DELIVERY?
Delivery fee depends on order value and location: 20QR (15km within Doha city) will be exempted if order value is over 200QR. 30QR (Up to 50km around Doha city) will be exempted if order value is over 300QR. 40QR (Anywhere in Qatar above 50km outside Doha city) will be exempted if order value is over 500QR. The lowest fee will apply automatically when you check out your order.
WHICH CURRENCY IS THE PRICE?
The price is listed in Qatari Riyals throughout whole store.
WHAT ARE THE PAYMENT OPTIONS?
Cash On Delivery
Other payment options will be available soon. We're collecting customer's preference of paying method.
HOW DO I PLACE AN ORDER?
To place an order, just add the items to cart and check out. It is quite straight forward and you'll be guided throughout the process.
HOW DO I USE PROMO CODE?
Just enter the promo code on checkout page and click 'Apply' button. The amount will get discounted automatically.
Let us know what you need and we’ll do our best to assist you.